Customer care

Shipping & Returns

Last updated: 8 November 2026

Shipping

Available shipping methods, costs and delivery estimates are shown during checkout for the delivery address entered. Delivery estimates are provided as guidance and may be affected by carrier or destination conditions.

Order details

Please review the delivery address and order details before completing checkout. If you notice an issue after ordering, contact us as soon as possible and include the order number.

Returns

Before returning an item, please contact us through the Contact Us page. We will confirm whether the item is eligible, the return address, the applicable timing and any costs for that order. Please do not send an item back before receiving return instructions.

Damaged or incorrect items

If an item arrives damaged or does not match the order, contact us with the order number and clear details of the issue so it can be reviewed.

Need help?

Use the Contact Us page for order, shipping or return questions.